If you are a consumer, you have a statutory right of revocation, so that you can revoke your contractual declaration in accordance with the following instructions:

 Cancellation policy if the ordered goods can be sent as a parcel and are delivered or received in one delivery 

 

Policy of Withdrawal

Right of Withdraw

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must send us (Mosel Direct - owner Dr. Andreas Weis, Corray 9, 56856 Zell, Germany, email: jun_lucyluo@hotmail.com, phone: +49 171 9468395) a clear statement ( e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of Revocation

 

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling based on the necessary judement to establish the nature, characteristics and functioning of the goods.

 

Notice

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If possible, the goods should be returned in the original packaging with all accessories and packaging components. If necessary, please use protective outer packaging if the original packaging is no longer available in order to ensure adequate protection against any transport damage. Damage and contamination of the item to be returned should be avoided. We would like to point out that the right of withdrawal and its consequences naturally exist independently of the observance of this notice, it only serves to facilitate the processing of the return.

 

Cancellation policy, for several ordered goods that can be sent as a package in a single order, which are delivered or received separately

Policy of Withdrawal

Right of Withdraw
You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must send us (Mosel Direct - owner Dr. Andreas Weis, Corray 9, 56856 Zell, Germany, email: jun_lucyluo@hotmail.com, phone: +49 171 9468395) a clear statement ( e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of Revocation

 

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling based on the necessary judement to establish the nature, characteristics and functioning of the goods.

 

Notice

 

If possible, the goods should be returned in the original packaging with all accessories and packaging components. If necessary, please use protective outer packaging if the original packaging is no longer available, in order to ensure adequate protection against any transport damage. Damage and contamination of the item to be returned should be avoided. We would like to point out that the right of withdrawal and its consequences naturally exist independently of the observance of this notice, it only serves to facilitate the processing of the return.

 

Cancellation policy for goods that are delivered or received as a package in several partial shipments or pieces

​

 

Policy of Withdrawal

Right of Withdraw

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last partial shipment or the last piece.

In order to exercise your right of withdrawal, you must send us (Mosel Direct - owner Dr. Andreas Weis, Corray 9, 56856 Zell, Germany, email: jun_lucyluo@hotmail.com, phone: +49 171 9468395) a clear statement ( e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling based on the necessary judement to establish the nature, characteristics and functioning of the goods.

 

 

Notice
 

If possible, the goods should be returned in the original packaging with all accessories and packaging components. If necessary, please use protective outer packaging if the original packaging is no longer available in order to ensure adequate protection against any transport damage. Damage and contamination of the item to be returned should be avoided. We would like to point out that the right of withdrawal and its consequences naturally exist independently of the observance of this notice, it only serves to facilitate the processing of the return.

Sample withdrawal form

You can access the model withdrawal form as a PDF on our website.

Notes on the expiry of the right of withdrawal

In the following cases, there is a possibility that the statutory right of withdrawal will expire:
 

• In accordance with § 312g Para. 2 S.1 No. 3 BGB for contracts for sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.

​In these cases, the consumer's statutory right of withdrawal (in the sense of Section 13 of the German Civil Code) expires.


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